Service Center

Q: How long will it take to receive my order?

While we cannot guarantee shipping timelines, we do our best to provide accurate lead time estimates when we process your order. 

Initial estimates provided by our manufacturing partners sometimes become inaccurate. Whenever possible we provide updates as delays occur, and make every effort to stay in touch with our partners on the specifics of your order.

Some of our manufacturing partners offer in-stock Quick Ship selections. Feel free to check with us on stock availability.

For non-stocked and made-to-order items, lead times vary widely. 

Quick ship is great, but the beauty of custom items, made-to-order especially for you, can be well worth the wait.

Q: How can I change or cancel my order?

You may change or cancel an order within 24 hours of placing the order by emailing us at studio 3173920480@qq.com. We will make every effort to accommodate your request.

Q: How can I get assistance with product installation?

We provide detailed installation instructions with all of our products. Additionally, our customer service team is available to assist with any installation questions or concerns you may have.